Outage
Service Degradation
Unplanned Maintenance
Unplanned Maintenance – Partner
Scheduled for May 22, 2025 01:30 – May 22, 2025 04:00 EST
INITIAL: Our gateway partner received notice that their partner will perform maintenance.
There will be an intermittent delay in processing of MT, MO, and DLR messages to and from AT&T
Planned Maintenance
Planned Maintenance – Gateway Partner
Scheduled for May 22, 2025 00:00 EST – May 22, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for May 21, 2025 00:00 EST – May 21, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for May 19, 2025 00:00 EST – May 19, 2025 07:00 EST
Our gateway partner will renew an internal certificate.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for May 18, 2025 22:00 EST – May 19, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway and Developer Community platforms.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Prior Incidents
May 16, 2025
Planned Maintenance – Gateway Partner
Scheduled for May 15, 2025 22:00 EST – May 16, 2025 07:00 EST
FINAL: Maintenance has been cancelled.
Our gateway partner will perform maintenance on the Communication Gateway and Developer Community platforms.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
May 15, 2025
May 14, 2025
Service Degradation – 10-Digit Long Codes
May 14, 2025 11:25 EST – May 14, 2025 16:50 EST
FINAL: The Long Codes are being processed correctly, and the queues are not depleted.
INITIAL: Our gateway partner observed queueing for long code requests. More updates will be provided in a follow up notice.
10DLC Long Code provisioning might experience delay.
May 13, 2025
May 12, 2025
May 11, 2025
May 10, 2025
May 9, 2025
May 8, 2025
Planned Maintenance – Gateway Partner
Scheduled for May 7, 2025 22:00 EST – May 8, 2025 07:00 EST
May 5, 2025 – FINAL: Maintenance has been cancelled
Our gateway partner will be performing network maintenance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
May 7, 2025
Planned Maintenance – Gateway Partner
Scheduled for May 6, 2025 22:00 EST – May 7, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing network maintenance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
May 6, 2025
Planned Maintenance – Gateway Partner
Scheduled for May 5, 2025 22:00 EST – May 6, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing network maintenance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
May 5, 2025
May 4, 2025
May 3, 2025
May 2, 2025
Unplanned Maintenance – Partner
Scheduled for May 2, 2025 04:00 EST – May 2, 2025 08:00 EST
FINAL: This maintenance has been completed.
INTERIM: This maintenance starts as scheduled.
Our gateway partner received notification that their partner will be performing a maintenance. Mobile Terminated, Mobile Originated, and Delivery Receipts message latency may be experienced during the maintenance window.
There may be intermittent latency for MT, MO, and DR messages.