Service Degradation
Outage
Unplanned Maintenance
Unplanned Maintenance - Partner
Scheduled for February 25, 2025 00:00 EST – February 25, 2025 08:00 EST
Our gateway partner received notice that their partner will be performing unplanned application maintenance to renew certificates.
There will be some delay in MT messages during the activity window.
Unplanned Maintenance - T-Mobile
Scheduled for February 21, 2025 03:00 EST – February 21, 2025 08:00 EST
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - T-Mobile
Scheduled for February 19, 2025 22:00 EST – February 20, 2025 08:00 EST
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Planned Maintenance
Planned Maintenance - Gateway Partner
Scheduled for March 10, 2025 22:00 EST – March 11, 2025 07:00 EST
Our gateway partner will perform application maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance - Gateway Partner
Scheduled for February 28, 2025 00:00 EST – February 28, 2025 07:00 EST
Our gateway partner will renew internal certificates.
During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance - Gateway Partner
Scheduled for February 27, 2025 00:00 EST – February 27, 2025 07:00 EST
Our gateway partner will perform maintenance.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance.
Planned Maintenance - Gateway Partner
Scheduled for February 25, 2025 00:00 EST – February 25, 2025 07:00 EST
Our gateway partner will perform planned maintenance to introduce platform-specific enhancements and fixes.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance.
Planned Maintenance - Gateway Partner
Scheduled for February 24, 2025 00:00 EST – February 24, 2025 07:00 EST
Our gateway partner will perform planned maintenance to introduce platform-specific enhancements and fixes.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance.
Prior Incidents
February 27, 2025
Planned Maintenance - Gateway Partner
Scheduled for February 27, 2025 00:00 EST – February 27, 2025 08:00 EST
FINAL: This maintenance has been cancelled.
Our gateway partner’s partner will perform planned application maintenance to renew certificates.
There will be some delay in MT messages during the activity window.
February 26, 2025
February 25, 2025
February 24, 2025
February 23, 2025
February 22, 2025
February 21, 2025
Planned Maintenance - Gateway Partner
Rescheduled to February 21, 2025 00:00 EST – February 21, 2025 07:00 EST
Scheduled for February 18, 2025 00:00 EST – February 18, 2025 07:00 EST
FINAL: Maintenance is completed.
UPDATE: The maintenance will commence as scheduled.
INTERIM: This activity was rescheduled.
Our gateway partner will renew internal certificates.
During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
February 20, 2025
Planned Maintenance - Partner
Scheduled for February 20, 2025 00:00 EST – February 20, 2025 08:00 EST
FINAL: Maintenance has been cancelled.
INTERIM: Maintenance has started as scheduled.
A partner of our gateway partner will perform planned application maintenance to renew certificates.
There will be some delay in MT messages during the activity window.
Unplanned Maintenance - Gateway Partner
Scheduled for February 19, 2025 22:00 EST – February 20, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform application maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance.
Unplanned Maintenance - Gateway Partner
Scheduled for February 20, 2025 00:00 EST – February 20, 2025 08:00 EST
FINAL: Maintenance has been completed.
**Maintenance started as scheduled.
Our gateway partner will perform unplanned network maintenance on the 10DLC application.
There my be observable delays in the campaign and TN provisioning.
Planned Maintenance - Gateway Partner
Scheduled for February 19, 2025 21:00 EST – February 20, 2025 07:00 EST
**This maintenance has been cancelled**
Our gateway partner will perform network maintenance.
During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Service Degradation - T-Mobile
February 19, 2025 22:00 EST – February 20, 2025 08:00 EST
FINAL: Cancelled, correction notice will be sent.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
February 19, 2025
Unplanned Maintenance - T-Mobile
Scheduled for February 18, 2025 22:00 EST – February 19, 2025 08:00 EST
FINAL: This maintenance has been cancelled.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - Gateway Partner
Scheduled for February 18, 2025 22:00 EST – February 19, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform application maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance.
Service Degradation - 10-Digit Long Codes
February 18, 2025 12:10 EST – February 19, 2025 12:18 EST
FINAL: The queue has been cleared.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Planned Maintenance - Gateway Partner
Scheduled for February 18, 2025 21:00 EST – February 19, 2025 07:00 EST
**This maintenance has been cancelled**
Our gateway partner will perform network maintenance.
During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
February 18, 2025
Planned Maintenance - Gateway Partner
Scheduled for February 17, 2025 21:00 EST – February 18, 2025 07:00 EST
FINAL: The maintenance is completed.
UPDATE: The maintenance has started as scheduled.
Our gateway partner will perform network maintenance.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance - T-Mobile
Scheduled for February 18, 2025 01:00 EST – February 18, 2025 04:00 EST
FINAL: Maintenance has been completed.
INTERIM: This maintenance has started as scheduled.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Service Degradation - T-Mobile
February 18, 2025 01:00 EST – February 18, 2025 04:00 EST
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - Gateway Partner
Scheduled for February 17, 2025 22:00 EST – February 18, 2025 06:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
INITIAL: Our gateway partner will be performing a datacenter upgrade to improve service quality.
There may be intermittent MT, MO, and DR latency during the maintenance.
February 17, 2025
Planned Maintenance - Gateway Partner
Scheduled for February 16, 2025 22:00 EST – February 17, 2025 07:00 EST
Our gateway partner will perform application maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
February 16, 2025
Service Degradation - 10-Digit Long Codes
February 15, 2025 20:00 EST – February 16, 2025 01:40 EST
FINAL: Queues cleared and long codes are being processed successfully.
INTERIM: The queue continues to be monitored and it remains in a decreasing trend. Further updates will be provided in a follow-up notification.
Our gateway partners observed queueing for long code requests. More updates will be provided in a follow up notice.
Long code provisioning might experience delays.
February 15, 2025
February 14, 2025
February 13, 2025
Service Degradation - Partner
February 13, 2025 15:00 EST – February 13, 2025 16:35 EST
Our gateway partner noticed a drop in the delivery rate for messages toward AT&T. They will reach out to AT&T.
FINAL: The delivery rate for messages towards AT&T is back to normal.
February 13, 2025
Service Degradation - Partner
February 13, 2025 10:19 EST – February 13, 2025 10:44 EST
FINAL: Our gateway partner’s partner has confirmed messaging speeds have been fully restored and normal delivery has resumed.
INITIAL: Our gateway partner was notified that their partner has identified latency with MMS messages. More updated will be provided once they become available.
MMS delivery delay may be experienced.
February 12, 2025
Unplanned Maintenance - Gateway Partner
Scheduled for February 11, 2025 23:30 EST – February 12, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance aimed at improving the overall performance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance - Gateway Partner
Scheduled for February 12, 2025 00:00 EST – February 12, 2025 07:00 EST
**This maintenance has been cancelled**
A new notification with the new date will be shared at a later date.
Our gateway partner will perform an application upgrade.
There may be intermittent MT, MO, and DR latency during the maintenance.
February 11, 2025
Unplanned Maintenance - Gateway Partner
Scheduled for February 10, 2025 22:00 EST – February 11, 2025 07:00 EST
**This maintenance was cancelled** A new notification with the new date will be shared at a later date.
Our gateway partner will perform maintenance aimed at improving overall performance.
There may be intermittent connection issues and possible latency of MT, DR, and MO message delivery during the maintenance.
Unplanned Maintenance - 10-Digit Long Codes
Scheduled for February 11, 2025 00:00 EST – February 11, 2025 08:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started
INITIAL: Our gateway partner will perform unplanned maintenance on the 10DLC application.
There will be observable delays in the campaign and TN provisioning.
Unplanned Maintenance - T-Mobile
Scheduled for February 11, 2025 01:00 EST – February 11, 2025 07:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started per scheduled.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - Gateway Partner
Scheduled for February 11, 2025 00:00 EST – February 11, 2025 07:00 EST
**Maintenance has been cancelled**
A new notification with the new date will be shared at a later date.
Our gateway partner will perform an application upgrade.
There may be intermittent MT, MO, and DR latency during the maintenance.
Unplanned Maintenance - Gateway Partner
Scheduled for February 11, 2025 00:00 EST – February 11, 2025 07:00 EST
UPDATE: Maintenance completed.
UPDATE: Maintenance will start as scheduled.
Our gateway partner will renew api certificates.
There may be intermittent MT, MO, and DR latency during the maintenance.
February 10, 2025
Unplanned Maintenance - T-Mobile
Scheduled for February 10, 2025 01:00 EST – February 10, 2025 07:00 EST
FINAL: The maintenance has been completed.
INTERIM: The maintenance has started as scheduled.
Our gateway partner Received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, DR, and MO messages.
February 9, 2025
Service Degradation - Gateway Partner
February 9, 2025 19:00 EST – February 9, 2025 22:06 EST
FINAL: The problem was mitigated and a permanent fix has been successfully completed.
Our gateway partner is experiencing an unexpected problem impacting A2P MMS. The issue is being investigated so it can be resolved.
Some customers may experience a disruption of A2P MMS service.
February 8, 2025
Service Degradation - 10-Digit Long Codes
February 5, 2025 22:10 EST – February 8, 2025 15:00 EST
FINAL: Queues have been cleared and long codes are being processed successfully.
INTERIM 3: The queue continues to be monitored. More updates ill be provided in a follow up notice.
INTERIM 2: The queue continues to be monitored. More updates will be provided in a follow up notice.
INTERIM: The queue continues to be monitored. More updates will be provided in a follow up notice.
Our gateway partner observed queueing for long code requests. More updates will be provided in a follow up notice.
Long code provisioning might experience delay.
February 7, 2025
Planned Maintenance - Gateway Partner
Scheduled for February 6, 2025 22:00 EST – February 7, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing maintenance to improve overall performance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.