Service Degradation
Service Degradation - 10-Digit Long Codes
December 20, 2024 09:25 EST
Our gateway partner observed queueing for campaign requests. More updates will be provided in a follow up notice.
10DLC Long Code provisioning might experience delays.
Service Degradation - 10-Digit Long Codes
December 10, 2024 12:00 EST
Some campaigns are showing a pending update? status when adding a Long Code to a campaign. Our gateway partner is working with its partner to resolve the issue as soon as possible.
Unplanned Maintenance
Unplanned Maintenance - T-Mobile
Scheduled for January 7, 2025 01:00 EST – January 7, 2024 07:00 EST
Our gateway partner received notification that T-Mobile will be performing maintenance.
There might be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - Partner
Scheduled for December 10, 2024 05:00 EST – December 10, 2024 07:00 EST
Our gateway partner received notification that a partner will be performing maintenance.
Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya
There might be intermittent latency for MT, MO, and DR messages.
Planned Maintenance
Planned Maintenance - T-Mobile
Scheduled for January 6, 2025 01:00 EST – January 6, 2025 07:00 EST
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, DR, and MO messages.
Prior Incidents
December 19, 2024
December 18, 2024
Service Degradation - Partner
December 18, 2024 10:41 EST – December 18, 2024 16:05
FINAL: The issue has been resolved and multipart messages are flowing as expected.
INTERIM: Our gateway partner is working with its partner to resolve this issue as a top priority. Additional updates will be provided as they become available
INITIAL: Our gateway partner has been made aware of an issue with multipart messages. The issue is currently being investigated.
Delay in processing and delivery of MO, MT, and DR may be experienced.
Additional updates will be provided when they are available.
Service Degradation - 10-Digit Long Codes
December 17, 2024 15:10 EST – December 18, 2024 01:05 EST
FINAL: Long code request queues are cleared and flowing fine..
INITIAL: Our gateway partners observed queueing for long code requests.
10DLC long code provisioning may experience delays.
More updates will be provided in follow up notice.
December 17, 2024
Service Degradation - 10-Digit Long Codes
December 16, 2024 16:15 EST – December 17, 2024 01:05 EST
FINAL: Issue resolved and Campaign and long code processing back to normal.
INITIAL: Our gateway partners observed queueing for long code and campaign requests.
10DLC campaigns and long code provisioning may experience delays.
More updates will be provided in follow up notice.
December 16, 2024
December 15, 2024
December 14, 2024
December 13, 2024
Service Degradation - 10-Digit Long Codes
December 13, 2024 11:05 EST – December 13, 2024 14:00
FINAL: Campaigns requests queues are cleared and flowing fine.
Our gateway partner has observed queueing for 10DLC campaigns request. 10DLC campaigns provisioning might experience delay.
More updates to follow.
Unplanned Maintenance - T-Mobile
Scheduled for December 13, 2024 00:00 EST – December 13, 2024 06:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There might be intermittent latency for MT, MO, and DR messages.
Service Degradation - 10 Digit Long Codes
December 12, 2024 20:00 EST – December 13, 2024 05:40 EST
FINAL: All long code queues are cleared and flowing fine.
Our gateway partner observed queueing for long code requests.
10DLC Long Code provisioning might experience delay.
More updates to follow.
December 12, 2024
Planned Maintenance - Gateway Partner
Scheduled for December 12, 2024 00:00 EST – December 12, 2024 07:00 EST
UPDATE: Maintenance complete.
UPDATE: Maintenance will start as scheduled.
Our gateway partner will be performing maintenance to introduce platform-specific enhancements and fixes.
There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery during the maintenance.
December 11, 2024
Unplanned Maintenance - T-Mobile
Scheduled for December 10, 2024 22:30 EST – December 11, 2024 07:30 EST
FINAL: Maintenance has been completed.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - Gateway Partner
Scheduled for December 11, 2024 08:00 EST – December 11, 2024 08:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
Our gateway partner will be performing unplanned maintenance for the 10DLC application.
There will be observable delays in the campaign and TN provisioning.
Planned Maintenance - Gateway Partner
Scheduled for December 11, 2024 00:00 EST – December 11, 2024 07:00 EST
UPDATE: Maintenance completed.
UPDATE: Maintenance will start as scheduled.
Our gateway partner will be performing maintenance to introduce platform-specific enhancements and fixes.
There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery during the maintenance.
December 10, 2024
Planned Maintenance - AT&T
Scheduled for December 10, 2024 00:30 EST – December 10, 2024 04:30 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
Our gateway partner received notice that a Partner will be performing maintenance.
There will be an intermittent delay in processing of MT, MO, DLR messages to and from AT&T.
Planned Maintenance - Gateway Partner
Scheduled for December 10, 2024 00:00 EST – December 10, 2024 07:00 EST
UPDATE: Maintenance completed.
UPDATE: Maintenance started.
Our gateway partner will be performing maintenance.
There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.
Unplanned Maintenance - T-Mobile
Scheduled for December 9, 2024 22:00 EST – December 10, 2024 06:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance started as scheduled.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There might be intermittent latency for MT, MO, and DR messages.
Service Degradation - Total Visibility for Mobile Messaging
December 9, 2024 05:00 EST – December 10, 2024 05:45 EST
FINAL: Our gateway partner has updated the complete volume of SCG data available on the Total Visibility for Mobile Messaging platform.
Our gateway partner observed less volume of SCG data on the Total Visibility for Mobile Messaging platform in Datalake.
Customers may see partially loaded data on the MSTR reports.
December 9, 2024
Planned Maintenance - Gateway Partner
Scheduled for December 9, 2024 22:00 EST – December 9, 2024 07:00 EST
**Maintenance has been cancelled. A new notification with the new date will be shared at a later time.**
Our gateway partner will be performing maintenance.
There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.
Planned Maintenance - 10-Digit Long Codes
Scheduled for December 9, 2024 00:00 EST – December 9, 2024 08:00 EST
**This maintenance has been cancelled**
Our gateway partner will be performing maintenance for 10DLC application.
There may be observable delays in the campaign and TN provisioning.
December 8, 2024
Planned Maintenance - Gateway Partner
Scheduled for December 8, 2024 22:00 EST – December 9, 2024 07:00 EST
FINAL: Maintenance has been completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing maintenance.
There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.