Service Degradation
Unplanned Maintenance
Unplanned Maintenance - Gateway Partner
Scheduled for January 27, 2025 00:00 EST – February 27, 2025 07:00 EST
Our gateway partner will perform maintenance to work on renewing SSL certificates.
During maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance - Gateway Partner
Scheduled for January 27, 2025 00:00 EST – February 27, 2025 07:00 EST
Our gateway partner will perform maintenance to improve the overall performance.
During maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance - Gateway Partner
Scheduled for January 27, 2025 00:00 EST – February 27, 2025 07:00 EST
Our gateway partner will perform maintenance to introduce platform-specific enhancements and fixes.
During maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance - Gateway Partner
Scheduled for January 23, 2025 00:00 EST – February 23, 2025 07:00 EST
Our gateway partner will perform maintenance to introduce platform-specific enhancements and fixes.
During maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance - Gateway Partner
Scheduled for January 22, 2025 00:00 EST – February 22, 2025 07:00 EST
Our gateway partner will perform maintenance to introduce platform-specific enhancements and fixes.
During maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance
Planned Maintenance - Gateway Partner
Scheduled for February 3, 2025 00:00 EST – February 3, 2025 07:00 EST
Our gateway partner will be performing maintenance to renew certificates.
There may be intermittent latency for MT, DR, and MO messages during the maintenance.
Prior Incidents
January 23, 2025
Planned Maintenance - Gateway Partner
Scheduled for January 23, 2025 00:00 EST – January 23, 2025 07:00 EST
UPDATE: Maintenance cancelled.
Our gateway partner will be performing maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery during the maintenance.
January 22, 2025
Planned Maintenance - Gateway Partner
Scheduled for January 22, 2025 00:00 EST – January 22, 2025 07:00 EST
UPDATE: Maintenance cancelled.
Our gateway partner will be performing maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery during the maintenance.
January 21, 2025
Planned Maintenance - Gateway Partner
Scheduled for January 21, 2025 00:00 EST – January 21, 2025 07:00 EST
UPDATE: Maintenance completed.
UPDATE: Maintenance started.
Our gateway partner will be performing maintenance aimed at improving the overall infrastructure performance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery during the maintenance.
January 20, 2025
Planned Maintenance - Gateway Partner
Scheduled for January 20, 2025 00:00 EST – January 20, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing maintenance aimed at improving the overall performance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
January 19, 2025
January 18, 2025
January 17, 2025
Unplanned Maintenance - T-Mobile
Scheduled for January 17, 2025 01:00 EST – January 17, 2025 05:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MO, MO, and DR messages.
January 16, 2025
Planned Maintenance - Gateway Partner
Scheduled for January 16, 2025 00:00 EST – January 16, 2025 07:00 EST
UPDATE: Maintenance has been cancelled.
Our gateway partner will be performing maintenance to install the latest release which introduces platform-specific enhancements and fixes.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
Unplanned Maintenance - T-Mobile
Scheduled for January 15, 2025 23:00 EST – January 16, 2025 07:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has been started.
Our gateway partner received notification that T-Mobile will be performing maintenance.
There may be intermittent latency for MT, MO, and DR messages.
January 15, 2025
Planned Maintenance - Gateway Partner
Scheduled for January 15, 2025 00:00 EST – January 15, 2025 07:00 EST
UPDATE: Maintenance has been completed.
UPDATE: Maintenance will be started as scheduled.
Our gateway partner will be performing maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
January 14, 2025
Service Degradation - Gateway Partner
January 14, 2025 06:15 EST – January 14, 2025 15:54 EST
FINAL: The issue has been resolved, traffic is flowing as expected. Campaigns and longcodes are being processed successfully.
INTERIM: The issue has been resolved and traffic is flowing as expected. Campaigns and longcodes are being processed successfully. The issue will continued to be monitored.
INITIAL: An issue in campaign provisioning was observed. The issue is being worked on. More updates will be provided.
10DLC Long code provisioning might experience delay.
Planned Maintenance - Gateway Partner
Scheduled for January 13, 2025 21:00 EST – January 14, 2025 07:00 EST
Actual: January 13, 2025 21:00 EST – January 14, 2025 08:15 EST.
FINAL: Maintenance completed successfully.
UPDATE: 3-hour extension on the activity.
UPDATE: Maintenance activity started on schedule.
Our gateway partner will be performing maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
January 13, 2025
Planned Maintenance - 10-Digit Long Codes
Scheduled for January 13, 2025 00:00 EST – January 13, 2025 08:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
Our gateway partner will be performing maintenance for 10DLC application.
There will be observable delays in the campaign and TN provisioning.
Planned Maintenance - Gateway Partner
Scheduled for January 13, 2025 00:00 EST – January 13, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing maintenance to improve overall performance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
January 12, 2025
January 11, 2025
January 10, 2025
Service Degradation - US Cellular
January 10, 2025 11:46 EST – January 10, 2025 12:06 EST
INITIAL/FINAL: Our gateway partner observed MT queueing of messages destined for US Cellular. The issue has been resolved and traffic is passing normally.
MT messages could have experienced latency.
January 9, 2025
January 8, 2025
Service Degradation - Verizon
January 8, 2025 20:12 EST – January 8, 2025 22:45 EST
FINAL: All messages are flowing as expected at this time and messaging speed has returned to normal.
INITIAL: Our gateway partner noticed latency towards Verizon Wireless.
MT, MO, and DR latency may be experienced from Verizon.
Updates to follow as received.
Service Degradation - Verizon
January 8, 2025 20:12 EST – January 8, 2025 20:51 EST
FINAL: Verizon resolved the issue on their side and messages are processing normally.
INITIAL: Our gateway partner was informed that Verizon was experiencing an issue that is impacting MO, MT, and DR message processing.
MT, MO, and DR latency may be experienced.
More details will be provided as they’re received from Verizon.
Service Degradation - Verizon & T-Mobile
January 8, 2025 07:11 EST – January 8, 2025 07:41 EST
UPDATED START TIME: January 8, 2025 06:01 EST – January 8, 2025 07:41 EST
FINAL: At this time all messages are flowing as expected and the backlog of messages has been cleared. Messaging speed has returned to normal.
**correction in start time**
INITIAL: Our gateway partner noticed latency towards Verizon Wireless and T-Mobile. Updates to follow as received.
MT, MO, and DR latency may be experienced.
January 7, 2025
Unplanned Maintenance - T-Mobile
Scheduled for January 7, 2025 01:00 EST – January 7, 2025 07:00 EST
**Maintenance completed**
**Maintenance started**
Our gateway partner received notification that T-Mobile will be performing maintenance.
There might be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - Gateway Partner
Scheduled for January 7, 2025 00:00 EST – January 7, 2025 07:00 EST
Our gateway partner will be performing maintenance to renew certificates.
There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance - Gateway Partner
Scheduled for January 7, 2025 00:00 EST – January 7, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will be performing maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.