Service Degradation

Outage

Unplanned Maintenance

Unplanned Maintenance – Gateway Partner

Scheduled for April 4, 2025 00:00 EST – April 4, 2025 07:00 EST

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance – Gateway Partner

Scheduled for April 3, 2025 00:00 EST – April 3, 2025 07:00 EST

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance – Partner

Scheduled for April 3, 2025 01:30 EST – April 3, 2025 04:00 EST

Our gateway partner was notified that their partner will be performing maintenance.

There will be an intermittent delay in processing of MT, MO, and DLR messages.

Planned Maintenance

Planned Maintenance – Gateway Partner

Scheduled for April 8, 2025 00:00 EST – April 8, 2025 07:00 EST

Our gateway partner will perform maintenance on the ESS platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Planned Maintenance – Gateway Partner

Scheduled for April 6, 2025 22:00 EST – April 7, 2025 07:00 EST

Our gateway partner will perform maintenance on teh communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Prior Incidents

April 2, 2025

Planned Maintenance – Gateway Partner

Scheduled for April 1, 2025 22:00 EST – April 2, 2025 07:00 EST

UPDATE: Maintenance has been completed.

UPDATE: Maintenance will start as scheduled.

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

April 1, 2025

April 1, 2025 09:26 EST – April 1, 2025 15:05 EST

FINAL: At this time all messages are flowing as expected and messaging speed has returned to normal.

Our gateway partner has noticed latency towards Verizon Wireless. More updates will be provided as they become available.

MT, MO, and DR latency may be experienced from Verizon.

Planned Maintenance – Gateway Partner

Scheduled for March 31, 2025 22:00 EST – April 1, 2025 07:00 EST

UPDATE: Maintenance has been completed.

UPDATE: Maintenance will start as scheduled.

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

March 31, 2025

March 30, 2025

March 29, 2025

March 28, 2025

Planned Maintenance – Gateway Partner

Scheduled for April 3, 2025 00:00 EST – April 3, 2025 07:00 EST

March 28, 2025 – this maintenance has been cancelled. A new notification with the new date will be shared at a later date.

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

March 27, 2025

Unplanned Maintenance – Gateway Partner

Scheduled for March 27, 2025 22:00 EST – March 28, 2025 07:00 EST

FINAL: This maintenance has been cancelled.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance – Gateway Partner

Scheduled for March 26, 2025 22:00 EST – March 27, 2025 07:00 EST

UPDATE: Maintenance has been completed.

START: This maintenance has started as scheduled.

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

March 26, 2025

Planned Maintenance – Gateway Partner

Scheduled for March 26, 2025 01:00 EST – March 26, 2025 10:00 EST

UPDATE: Currently being monitored.

UPDATE: Maintenance started.

Our gateway partner will perform planned maintenance to improve service quality.

There may be latency with reporting data during the maintenance.

Planned Maintenance – Gateway Partner

Scheduled for March 26, 2025 00:00 EST – March 26, 2025 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started.

Our gateway partner will perform maintenance on the communication gateway platform.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

March 25, 2025

Planned Maintenance – Gateway Partner

Scheduled for March 25, 2025 01:40 EST – March 25, 2025 12:00 EST

Our gateway partner will perform planned maintenance to improve service quality.

There may be latency with reporting data during the maintenance.

Unplanned Maintenance – T-Mobile

Scheduled for March 25, 2025 01:00 EST – March 25, 2025 07:00 EST

Our gateway partner received notification that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

Planned Maintenance – Gateway Partner

Scheduled for April 1, 2025 22:00 EST – April 2, 2025 07:00 EST

March 25, 2025 – This maintenance has been cancelled. A new notification with the new date will be shared at a later date.

Our gateway partner will be performing network maintenance.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Planned Maintenance – Gateway Partner

Scheduled for March 27, 2025 00:00 EST – March 27, 2025 07:00 EST

March 25, 2025 – This maintenance has been cancelled. A new notification with the new date will be shared at a later date.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Planned Maintenance – Gateway Partner

Scheduled for March 26, 2025 00:00 EST – March 26, 2025 07:00 EST

March 25, 2025 – This maintenance has been cancelled. A new notification with the new date will be shared at a later date.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance – 10-Digit Long Codes

Now scheduled for March 25, 2025 00:00 EST – March 25, 2025 08:00 EST

Scheduled for March 24, 2025 00:00 EST – March 24, 2025 08:00 EST

FINAL: This maintenance has been completed.

INTERIM: This maintenance has started as scheduled.

CORRECTION NOTICE: The date of this maintenance has been updated.

INITIAL: Our gateway partner will perform planned maintenance on the 10DLC application.

There will be observable delays in the campaign and TN provisioning.

Planned Maintenance – Gateway Partner

Scheduled for March 24, 2025 22:00 EST – March 25, 2025 07:00 EST

FINAL: This maintenance is cancelled. Normal operations will continue as usual. The nexts cheduled maintenance will be announced at a later date.

START: This maintenance will commence as scheduled.

Our gateway partner will perform network maintenance.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

March 24, 2025

Planned Maintenance – Gateway Partner

Scheduled for March 24, 2025 00:00 EST – March 24, 2025 07:00 EST

UPDATE: This maintenance has been cancelled. It will be rescheduled and a new notification sent.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance – T-Mobile

Scheduled March 24, 2025 01:00 EST – March 24, 2025 07:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started as scheduled.

Our gateway partner received notification that T-Mobile will be performing Maintenance.

There may be intermittent latency for MT, MO, and DR messages.

March 23, 2025

March 22, 2025

Planned Maintenance – Gateway Partner

Scheduled for March 21, 2025 22:00 EST – March 22, 2025 02:00 EST

FINAL: This maintenance has been cancelled.

Our gateway partner will be performing an application maintenance.

There may be intermittent MT, MO, and DR latency during the maintenance.

March 21, 2025

Unplanned Maintenance – T-Mobile

Scheduled for March 20, 2025 22:00 EST – March 21, 2025 04:00 EST

FINAL: This maintenance has been completed.

INTERIM: This maintenance has started as scheduled.

Our gateway partner received notification that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

March 20, 2025

Planned Maintenance – Gateway Partner

Scheduled for March 20, 2025 22:00 EST – March 21, 2025 07:00 EST

March 20, 2025 – This maintenance has been cancelled. A new notification with the new date will be shared at a later date.

START: This maintenance has started as scheduled.

Our gateway partner will be performing network maintenance.

During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Planned Maintenance – Gateway Partner

Scheduled for March 23, 2025 22:00 EST – March 24, 2025 07:00 EST

March 20, 2025 – This maintenance has been cancelled. A new notification with the new date will be shared at a later date.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Planned Maintenance – Gateway Partner

Scheduled for March 20, 2025 18:50 EST – March 20, 2025 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance – T-Mobile

Scheduled for March 19, 200:00 EST – March 20, 2025 08:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started as scheduled.

Our gateway partner received notification that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

March 19, 2025

Unplanned Maintenance – T-Mobile

Scheduled for March 18, 2025 22:00 EST – March 19, 2025 08:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance started as scheduled.

Our gateway partner received notification that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

Planned Maintenance – Gateway Partner

Scheduled for March 19, 2025 00:00 EST – March 19, 2025 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started.

Our gateway partner will perform maintenance on the communication gateway.

During the maintenance, customers may experience intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Planned Maintenance – Gateway Partner

Rescheduled for March 17, 2025 00:00 EST – March 19, 2025 18:00 EST

Scheduled for March 11, 2025 00:00 EST – March 11, 2025 18:00 EST

Maintenance is completed.

Monitoring state.

Maintenance is in progress.

Maintenance has started.

This maintenance will be rescheduled.

Our gateway partner will perform planned maintenance.

Reporting Data will be delayed during the maintenance.