Outage
Service Degradation
Unplanned Maintenance
Unplanned Maintenance – Gateway Partner
Scheduled for December 9, 2025 00:00 EST – December 9, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance
Planned Maintenance – Gateway Partner
Scheduled for December 18, 2025 00:00 EST – December 18, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for December 17, 2025 00:00 EST – December 17, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for December 16, 2025 00:00 EST – December 16, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for December 10, 2025 00:00 EST – December 10, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for December 7, 2025 22:00 EST – December 8, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Prior Incidents
December 5, 2025
Unplanned Maintenance – Gateway Partner
Scheduled for November 21, 2025 00:00 EST – November 21, 2025 07:00 EST
FINAL: Maintenance completed successfully.
UPDATE: Maintenance started.
UPDATE: This activity has been rescheduled to December 5, 2025.
Our gateway partner will perform maintenance on the Communication Gateway platform. As part of this maintenance, they will be renewing an internal certificate. No action is required by customers.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
December 4, 2025
Planned Maintenance – Gateway Partner
Scheduled for December 4, 2025 00:00 EST – December 4, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
December 3, 2025
Planned Maintenance – Gateway Partner
Scheduled for December 3, 2025 00:00 EST – December 3, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Extend the maintenance for the next 2 hours.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
December 2, 2025
Service Degradation – Verizon
December 1, 2025 12:45 EST – December 2, 2025 04:03
FINAL: This issue has been resolved now.
INTERIM: Our gateway partner continues to follow up with the partner/operator. More updates will be provided as soon as they become available.
INITIAL: Our gateway partner has received notification that Verizon is currently experiencing processing delays for Delivery Receipts messages within their environment.
Our gateway partner is in communication with the partner/operator. More updates will be provided as soon as they become available.
DR messages may experience latency for Verizon.
December 1, 2025
November 30, 2025
November 29, 2025
November 28, 2025
Service Degradation – AT&T / Verizon
November 28, 2025 12:00 EST – November 28, 2025 14:15 EST
FINAL: DR traffic is back to normal, and no latency for DR traffic is being seen.
INTERIM 1: The AT&T DR delay has been resolved. There are still delays with Verizon. Updates will be provided as soon as they are available.
Our gateway partner has received reports of message delivery latency with AT&T and Verizon. This appears to be due to increased US Holiday traffic. The issue will continue to be monitored and updates will be provided as they become available.
There are currently no issues within the gateway partner’s environment and no queues toward any operators.f
MO, MT, and DR messages may experience latency towards AT&T and Verizon.
November 27, 2025
November 26, 2025
Unplanned Maintenance – Gateway Partner
Scheduled for November 25, 2025 23:00 EST – November 26, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance – Gateway Partner
Scheduled for November 25, 2025 23:00 EST – November 26, 2025 06:00 EST
FINAL: This maintenance has been completed.
INTERIM: This maintenance has started.
Correction: This Emergency Network Maintenance starts at 22:15 PM EST
INITIAL: Our gateway partner will perform an Emergency Network Maintenance at their Chicago Data Center. Periods of service impairment can be experienced during the activity window.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
November 25, 2025
November 24, 2025
Service Degradation – US Cellular
November 24, 2025 16:08 EST – November 24, 2025 16:35 EST
INITIAL/FINAL: Our gateway partner detected a bind error from partner in the delivery of messages destined to US Cellular. Connectivity has been restored and queues are clear. Messages are being processed as expected.
MO, MT, and DR messages may have experienced latency for US Cellular.
November 23, 2025
November 22, 2025
November 21, 2025
Unplanned Maintenance – AT&T
Scheduled for November 20, 2025 23:00 EST – November 21, 2025 07:00 EST
FINAL: This maintenance has been completed.
INTERIM: This maintenance has been started.
INITIAL: Our gateway partner received noticed that their partner will be performing maintenance.
Intermittent MT, MO, and DR message latency to/from AT&T carrier may be experienced during the maintenance window.