Outage
Service Degradation
Unplanned Maintenance
Unplanned Maintenance – Gateway Partner
Scheduled for March 12, 2026 22:00 EST – March 13, 2026 07:00 EST
Our gateway partner will perform network maintenance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance – AT&T
Scheduled for March 10, 2026 21:00 EST – March 11, 2026 00:00 EST
INITIAL: Our gateway partner has been notified that AT&T will conduct a maintenance.
During the maintenance there may be intermittent latency for MT, MO, an dDR messages to or from the AT&T network. Additionally, delays may occur in campaign processing and TN provisioning.
Unplanned Maintenance – Partner / AT&T
Scheduled for March 11, 2026 23:00 EST – March 12, 2026 06:00 EST
INITIAL: Our gateway partner received notice that their partner will be performing maintenance.
There will be an intermittent delay in processing of MT, MO, and DLR messages to and from AT&T during the maintenance window.
Unplanned Maintenance – Partner
Scheduled for March 2, 2026 02:00 EST – March 2, 2026 06:00 EST
UPDATE: Maintenance has been started.
INITIAL: Our gateway partner received notification that a partner will be carrying out a maintenance activity. Periods of service impairment may be experienced for SMS & MMS traffic during the activity window.
During the maintenance window, there will be intermittent latency in processing and delivering MT, MO, and DR SMS & MMS messages.
Planned Maintenance
Planned Maintenance – Partner
Scheduled for March 29, 2026 23:00 EST – March 30, 2026 01:00 EST
INITIAL: Our gateway partner received notification that a partner will be carrying out a maintenance activity.
During the. maintenance window, there will be intermittent latency in processing and deliverying MT, MO, DR SMS & MMS messages.
Planned Maintenance – Gateway Partner
Scheduled for March 16, 2026 00:00 EST – March 16, 2026 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway and Developer Community.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for March 19, 2026 22:00 EST – March 20, 2026 07:00 EST
Our gateway partner will perform network maintenance.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – AT&T
Scheduled for March 9, 2026 23:00 EST – March 10, 2026 05:00 EST
INITIAL: Our gateway partner received noticed that their partner will be performing maintenance. Intermittent MT, MO, and DR message latency to/from AT&T carrier may be experienced during the maintenance window.
There will be an intermittent delay in processing of MT, MO, and DLR messages to and from AT&T.
Planned Maintenance – Partner
Scheduled for March 10, 2026 01:00 EST – March 10, 2026 01:30 EST
INITIAL: Our gateway partner received notification that a partner will be performing maintenance. Intermittent latency in processing and delivery MT, MO, and DR SMS and MMS might be expected.
During the maintenance window, there will be intermittent latency in processing and delivering MT, MO, and DR SMS and MMS.
Planned Maintenance – Gateway Partner
Scheduled for March 12, 2026 00:00 EST – March 12, 2026 07:00 EST
INITIAL: Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for March 11, 2026 00:00 EST – March 11, 2026 07:00 EST
INITIAL: Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Partner
Scheduled for March 17, 2026 03:00 EST – March 17, 2026 06:00 EST
INITIAL: Our gateway partner received notification that a partner will be carrying out a maintenance activity.
Periods of service impairment may be experienced during the activity window.
During the maintenance window, there will be intermittent latency in processing and delivering MT, MO, and DR messages.
Planned Maintenance – Partner
Scheduled for March 17, 2026 00:00 EST – March 17, 2026 03:00 EST
INITIAL: Our gateway partner received notification that a partner will be carrying out a maintenance activity. Periods of service impairment may be experienced during the activity window.
During the maintenance window, there will be intermittent latency in processing and delivering MT, MO, DR messages.
Prior Incidents
March 9, 2026
March 8, 2026
March 7, 2026
March 6, 2026
Planned Maintenance – Gateway Partner
Scheduled for March 13, 2025 00:00 EST – March 13, 2026 07:00 EST
March 6, 2026: This maintenance has been cancelled. A new notification with the latest datew ill be shared at a later date.
INITIAL: Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
March 5, 2026
Service Degradation – Gateway Partner
March 5, 2026 16:05 EST – March 5, 2026 19:06 EST
FINAL: This issue has been mitigated and the situation is currently being monitored.
Our gateway partner noticed an issue within out environment that may result in SMPP binds disconnections and intermittent latency affecting SMPP MT, MO and DR messages. Further updates will be provided as soon as additional information becomes available.
There may have been intermittent connectivity drops and delays in the delivery of SMPP messages.
Service Degradation – 10-Digit Long Codes / AT&T
March 5, 2026 12:20 EST – March 5, 2026 17:52 EST
FINAL: Normal traffic flow was restored. 10DLC SMS queues have cleared and no delays in traffic have been observed since then.
INITIAL: Our gateway partner detected latency for MT 10DLC traffic destined to AT&T. They are currently following up with the carrier. More updates will be shared as soon as they become available.
10DLC SMS traffic towards AT&T might experience latency.
Unplanned Maintenance – Gateway Partner
Scheduled for March 5, 2026 00:00 EST – March 5, 2026 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Extend the maintenance for the next 2 hours.
INTERIM: Maintenance started as scheduled.
INITIAL: Our gateway partner will perform maintenance on the Developer Community platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
March 4, 2026
Planned Maintenance – Gateway Partner
Scheduled for March 10, 2026 00:00 EST – March 10, 2026 07:00 EST
March 4, 2026: This maintenance has been cancelled. A new notification with the new date will be shared at a later date.
INITIAL: Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Service Degradation – 10-Digit Long Codes / AT&T
March 4, 2026 12:25 – March 4, 2026 15:32 EST
FINAL: Normal traffic flow was restored. Queues have cleared and no delays in traffic have been observed since then.
INITIAL: Our gateway partner detected latency for MT 10DLC traffic destined to AT&T. They are currently following up with the carrier. More updates will be shared as soon as they become available.
IMPORTANT: This only affects 10-DLC traffic for AT&T. Short Code traffic towards AT&T continues flowing as expected without delays.
10-DLC SMS traffic towards AT&T might experience latency.
March 3, 2026
Unplanned Maintenance – Partner
Scheduled for March 3, 2026 18:00 EST – March 3, 2026 19:30 EST
FINAL: This activity has been completed.
INTERIM: This activity has been started.
INITIAL: Our gateway partner received notification that a partner will be carrying out a maintenance activity. Periods of service impairment may be experienced for SMS & MMS traffic during the activity window.
During the maintenance window, there will be intermittent latency in processing and deliverying MT, MO, and DR SMS & MMS messages.
March 2, 2026
March 1, 2026
Service Degradation – AT&T
March 1, 2026 12:15 EST – March 1, 2026 15:37 EST
FINAL: Normal traffic flow was restored. 10DLC SMS queues have cleared and no delays in traffic have been observed since then.
INITIAL: Our gateway partner detected latency for MT 10DLC traffic destined to AT&T. They are currently following up with the carrier, and more updates will be shared as soon as the become available.
IMPORTANT: This only affects 10-DLC traffic for AT&T. Short Code traffic towards AT&T continues flowing as expected without delays.
10DLC SMS traffic towards AT&T might experience latency.
February 28, 2026
February 27, 2026
Planned Maintenance – Gateway Partner
Scheduled for February 27, 2026 00:00 EST – February 27, 2026 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
February 26, 2026
Unplanned Maintenance – Partner
Scheduled for February 26, 2026 05:00 EST – February 26, 2026 08:00 EST
Rescheduled for February 25, 2026 23:00 EST – February 26, 2026 07:00 EST
February 17, 2026: This maintenance had been rescheduled.
FINAL: This maintenance has been completed.
INTERIM: This maintenance activity is for MMS traffic.
INITIAL: Our gateway partner received notification that a partner will be performing a maintenance.
During the maintenance window, there will be intermittent latency in processing and delivering MT, MO, and DR messages.
Planned Maintenance – 10-Digit Long Codes
Scheduled for February 26, 2026 00:00 EST – February 26, 2026 08:00 EST
FINAL: This maintenance has been completed.
INTERIM: This maintenance has started.
INITIAL: Our gateway partner will perform a planned maintenance.
During the maintenance period, there will be observable delays in the campaign and TN provisioning.
February 25, 2026
Service Degradation – AT&T
February 25, 2026 12:30 EST – February 25, 2026 15:30 EST
FINAL: Our gateway partner kept monitoring traffic and observed that MT 10DLC traffic is stable and all queues depleted.
INITIAL: Our gateway partner detected latency for MT 10DLC traffic destined to AT&T. They are currently following up with the carrier, and more updates will be shared as soon as they become available.
IMPORTANT: This only affects 10DLC traffic for AT&T. Short Code traffic towards AT&T continues flowing as expected without delays.
10-DLC SMS traffic towards AT&T might experience latency.
Planned Maintenance – Gateway Partner
Scheduled for February 25, 2026 00:00 EST – February 25, 2026 07:00 EST
INTERIM: Maintenance completed.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
February 24, 2026
Planned Maintenance – Gateway Partner
Scheduled for February 23, 2026 23:00 EST – February 24, 2026 06:00 EST
February 17, 2026: This maintenance has been rescheduled for February 25, 2026 23:00 EST – February 26, 2026 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Unplanned Maintenance – AT&T
Scheduled for February 23, 2026 23:30 EST – February 24, 2026 03:30 EST
FINAL: The activity has been completed.
INTERIM: This activity will start as scheduled.
CORRECTION – INTERIM: This correction notice to inform there will be no impact in processing of MT, MO, and DLR messages to and from AT&T.
INITIAL: Our gateway partner received notification that their partner will be performing a maintenance activity.
During the maintenance window, intermittent latency may be observed in MT, MO, and DR message processing to and from AT&T subscribers.
Service Degradation – AT&T
February 24, 2026 12:28 EST – February 24, 2026 15:21 EST
FINAL: Our gateway partner kept monitoring traffic and observed that MT 10DLC traffic is stable and all queues depleted.
Our gateway partner detected latency for MT 10DLC traffic destined to AT&T. They are currently following up with the carrier. More updates will be shared as soon as they become available.
IMPORTANT: This only affects 10DLC traffic for AT&T. Short Code traffic towards AT&T continues flowing as expected without delays.
10DLC SMS Traffic towards AT&T might experience latency.
Planned Maintenance – Gateway Partner
Scheduled for February 24, 2026 00:00 EST – February 24, 2026 07:00 EST
INTERIM: Maintenance completed.
INTERIM: Maintenance has been started.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
February 23, 2026
Unplanned Maintenance – T-Mobile / Verizon
Scheduled for February 23, 2026 05:00 EST – February 23, 2026 08:00 EST
FINAL: Our gateway partner has received confirmation that the maintenance is complete, however they are currently observing MMS message failures towards T-Mobile and Verizon. carriers. Another notice will be issued to address these issues.
INITIAL: Our gateway partner received notice that their partner will be performing maintenance.
There will be intermittent MMS MT, MO, and DR message latency for T-Mobile and Verizon.
Service Degradation – AT&T
February 23, 2026 16:20 EST – February 23, 2026 20:31 EST
FINAL: This issue has been resolved
Our gateway partner detected latency for MT 10DLC traffic destined to AT&T. Our gateway partner is currently following up with the carrier and more updates will be shared as they become available.
IMPORTANT: This only affects 10DLC traffic for AT&T. Short Code traffic towards AT&T continues flowing as expected without delays.
10DLC SMS traffic towards AT&T might experience latency.