Service Degradation

Service Degradation - Message Latency

November 20, 2024 09:00 EST 

INTERIM: Partner is still investigating the issue with the carrier. Updates to follow as received.

Our gateway partner noticed intermittent latency in DR messages from Verizon and T-Mobile. The carriers have been contacted.

More updates to follow.

Service Degradation - Message Delivery

 October 26, 2024 10:00 EST – October 26, 2024 16:00 EST

Our gateway partner observed message delivery latency. The issue has been resolved, but they will continue to monitor.

Service Degradation - 10 Digit Long Codes

 October 14, 2024 09:25 EST

INITIAL: Our gateway partner observed queueing for long code requests. 10DLC long code provisioning may experience delays.

More updates will be provided when available.

Service Degradation - 10 Digit Long Codes

 October 11, 2024 07:59 EST

INITIAL: Our gateway partner received notice from T-Mobile that affects the 10DLC platform.  The issue is being investigated.

More updates will be provided when available.

Unplanned Maintenance

Unplanned Maintenance - T-Mobile

Scheduled for December 4, 2024 00:30 EST – December 4, 2024 04:30 EST

Our gateway partner received noticed their partner will be performing maintenance.

There will be an intermittent delay in processing of MT, MO, and DLR messages to and from AT&T.

Unplanned Maintenance - Gateway Partner

Updated: Scheduled for November 18, 2024 01:00 EST – November 18, 2024 11:00 EST

Original: Scheduled for November 18, 2024 10:00 EST – November 18, 2024 23:00 EST

**Maintenance has started**

Correction to the start and end times.

Our gateway partner will perform unplanned maintenance.

There will latency with reporting data.

Unplanned Maintenance - T-Mobile

Scheduled for October 24, 2024 23:00 EST – October 25, 2024 05:00 EST

T-Mobile will perform unplanned maintenance.

There may be an intermittent delay in processing of MT, MO, and DLR messages.

Unplanned Maintenance - T-Mobile

Scheduled for October 20, 2024 23:00 EST – October 21, 2024 07:00 EST

INTERIM: Maintenance has started.

T-Mobile will perform unplanned maintenance.

There may be an intermittent delay in processing of MT, MO, and DLR messages.

Planned Maintenance

Planned Maintenance - Gateway Partner

Scheduled for December 10, 2024 22:00 EST – December 10, 2024 07:00 EST

Our gateway partner will be performing maintenance.

There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.

Planned Maintenance - Gateway Partner

Scheduled for December 9, 2024 22:00 EST – December 9, 2024 07:00 EST

Our gateway partner will be performing maintenance.

There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.

Planned Maintenance - Gateway Partner

Scheduled for December 8, 2024 22:00 EST – December 9, 2024 07:00 EST

Our gateway partner will be performing maintenance.

There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.

Planned Maintenance - T-Mobile

Scheduled for December 5, 2024 00:00 EST – December 5, 2024 07:00 EST

Our gateway partner  was notified that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

Planned Maintenance - Gateway Partner

Scheduled for December 5, 2024 00:00 EST – December 5, 2024 07:00 EST

Our gateway partner will be performing maintenance.

There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.

Planned Maintenance - Gateway Partner

Scheduled for December 4, 2024 00:00 EST – December 4, 2024 07:00 EST

Our gateway partner will be performing maintenance.

There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.

Planned Maintenance - Gateway Partner

Scheduled for December 4, 2024 00:00 EST – December 4, 2024 07:00 EST

Our gateway partner will be performing maintenance.

There may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.

Planned Maintenance - T-Mobile

Scheduled for December 3, 2024 22:00 EST – December 4, 2024 08:00 EST

Our gateway partner  was notified that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

Planned Maintenance

Scheduled for November 11, 2024 06:00 EST – November 11, 2024 08:00 EST

Our gateway partner  will perform planned maintenance.

There may be intermittent latency for MT, DR, and MO messages during the maintenance window.

Planned Maintenance - T-Mobile

Scheduled for October 22, 2024 01:00 EST – October 22, 2024 07:00 EST

T-Mobile will perform planned maintenance.

There may be an intermittent delay in processing MT, DR, and MO messages.

Prior Incidents

November 29, 2024

Service Degradation - DLR Latency

November 29, 2024 01:30 EST – November 29, 03:30 EST

FINAL: The issue has been resolved and DLR is now flowing at a normal speed.

INITIAL: Our gateway partner noticed intermittent latency in DLR from carrier Telstra. The carrier has been contacted.

More updates to follow.

November 28, 2024

November 27, 2024

Unplanned Maintenance - T-Mobile

Scheduled for November 27, 2024 03:00 EST – November 27, 2024 06:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started as scheduled.

INITIAL: Our gateway partner received notification that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

November 26, 2024

November 25, 2024

November 24, 2024

November 23, 2024

November 22, 2024

November 21, 2024

Planned Maintenance

Scheduled for November 21, 2024 00:00 EST – November 21, 2024 05:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started as scheduled.

Our gateway partner will perform an upgrade.

There may be intermittent MT, MO, and DR latency during the maintenance.

Planned Maintenance

Scheduled for November 21, 2024 00:00 EST – November 21, 2024 05:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started as scheduled.

Our gateway partner  will perform planned maintenance on 10DLC application.

There will be observable delays in the campaign and TN provisioning.

Planned Maintenance

Scheduled for November 21, 2024 00:00 EST – November 21, 2024 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started as scheduled.

Our gateway partner  will perform planned maintenance.

There may be a delay in MT, DR, and MO processing.

Unplanned Maintenance - T-Mobile

Scheduled for November 21, 2024 03:00 EST – November 21, 2024 08:00 EST

**This maintenance has been cancelled**

Our gateway partner received notice that a T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

November 20, 2024

Unplanned Maintenance - T-Mobile

Scheduled for November 20, 2024 02:00 EST – November 20, 2024 07:00 EST

FINAL: Maintenance has been completed

INTERIM: Maintenance has started as scheduled.

Our gateway partner received notice that a T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

Planned Maintenance

Scheduled for November 20, 2024 01:00 EST – November 20, 2024 06:00 EST

**Maintenance has been completed**

**Maintenance has been started**

Our gateway partner will perform planned maintenance on 10DLC application.

There will be observable delays in the campaign and TN provisioning.

Planned Maintenance

Scheduled for November 20, 2024 01:00 EST – November 20, 2024 06:00 EST

***Maintenance has been completed**

**Maintenance has been started**

Our gateway partner will perform an upgrade.

There may be intermittent MT, MO, and DR latency during the maintenance.

Planned Maintenance

Scheduled for November 20, 2024 21:00 EST – November 21, 2024 07:00 EST

**This maintenance has been cancelled**

Our gateway partner will perform planned maintenance.

There may be  intermittent connection issues and possible latency for MT, DR, and MO message delivery.

Service Degradation - Partner

 November 20, 2024 16:40 EST – November 20, 2024 17:05 EST

FINAL: Our gateway partner was advised by the partner that the issue has been resolved; all DLR traffic messages are being processed successfully as expected.

INITIAL: Our gateway partner was notified by a partner of latency issues with DLR messages impacting traffic coming from T-Mobile and Verizon.

More updates will be provided as they become available.

Unplanned Maintenance - AT&T

Scheduled for November 20, 2024 00:30 EST – November 20, 2024 04:30 EST

**This maintenance has been cancelled**

Our gateway partner received notice that a partner will perform unplanned maintenance.

There will be an intermittent delay in processing MT, MO, and DLR messages to and from AT&T.

November 19, 2024

Planned Maintenance

Scheduled for November 19, 2024 00:00 EST – November 19, 2024 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started as scheduled.

Our gateway partner will perform planned maintenance.

There may be  intermittent connection issues and possible latency for MT, DR, and MO message delivery.

November 18, 2024

Planned Maintenance

Scheduled for November 18, 2024 01:30 EST – November 18, 2024 05:30 EST

FINAL: Maintenance has been cancelled.

INTERIM: Maintenance has started.

Our gateway partner received notice that their partner will perform maintenance.

There will be an intermittent delay in processing of MT, MO, DLR messages to and from AT&T.

Unplanned Maintenance - T-Mobile

Scheduled for November 18, 2024 02:00 EST – November 18, 2024 07:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started as scheduled.

Our gateway partner received notification that T-Mobile will be performing maintenance.

There may be intermittent latency for MT, MO, and DR messages.

Planned Maintenance

Scheduled for November 18, 2024 00:00 EST – November 18, 2024 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started.

Our gateway partner  will perform planned maintenance.

There may be  intermittent connection issues and possible latency for MT, DR, and MO message delivery.

Planned Maintenance

Scheduled for November 17, 2024 21:30 EST – November 18, 2024 05:30 EST

FINAL: Maintenance has been completed successfully.

INTERIM: Activity has started.

Our gateway partner  will perform planned maintenance.

There may be  intermittent delays in processing of MT, DR, and MO messages for about 3 hours and there will be no impact on MT message processing.

November 17, 2024

November 16, 2024

November 15, 2024

Planned Maintenance

Scheduled for November 14, 2024 22:00 EST – November 15, 2024 07:00 EST

UPDATE: This maintenance has been cancelled.

Our gateway partner  will perform planned maintenance.

There may be  intermittent latency for MT, DR, and MO messages during the maintenance window.

Unplanned Maintenance - Gateway Partner

Scheduled for November 14, 2024 22:00 EST – November 15, 2024 06:00 EST

FINAL: This maintenance has been cancelled.

Our gateway partner will perform upgrade maintenance.

There may be intermittent MT, MO, and DR latency during the maintenance.