Service Degradation

Unplanned Maintenance

Unplanned Maintenance - Gateway Partner

Scheduled for October 7, 2024 00:00 EST – October 7, 2024 07:00 EST

Our gateway partner will perform unplanned maintenance. There may be intermittent connection issues and possible latency in MT, MO, and DLR messages.

Planned Maintenance

Planned Maintenance - Partner

Scheduled for October 10, 2024 00:00 EST – October 10, 2024 06:00 EST

A partner will perform network maintenance.

There may be periods of service impairment during the maintenance window.

Planned Maintenance - US Cellular

Scheduled for October 10, 2024 00:30 EST – October 10, 2024 06:30 EST

Our gateway partner was notified a partner will perform perform planned maintenance. There may be an  intermittent delay in delivery of MT, DR, and MO messages.

Planned Maintenance - Gateway Partner

Scheduled for October 10, 2024 00:00 EST – October 10, 2024 07:00 EST

Our gateway partner  will perform perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance window.

Planned Maintenance - Gateway Partner

Scheduled for October 9, 2024 00:00 EST – October 7, 2024 07:00 EST

Our gateway partner  will perform perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance window.

Planned Maintenance - Gateway Partner

Scheduled for October 8, 2024 00:00 EST – October 8, 2024 07:00 EST

Our gateway partner  will perform perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance window.

Planned Maintenance - 10-Digit Long Codes

Scheduled for October 7, 2024 00:00 EST – October 7, 2024 08:00 EST

Our gateway partner  will perform perform planned maintenance. There may be  delays in the campaign and TN provisioning.

Planned Maintenance

Scheduled for October 7, 2024 00:00 EST – October 7, 2024 07:00 EST

Our gateway partner  will perform perform planned maintenance. There may be  intermittent connection issues and possible latency in delivery of MT, DR, and MO messages.

Prior Incidents

October 4, 2024

October 3, 2024

Planned Maintenance

Scheduled for October 3, 2024 00:00 EST – October 3, 2024 07:00 EST

FINAL: Maintenance Completed.

INTERIM: Maintenance started as scheduled.

INITIAL: Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message deliver.

October 2, 2024

Unplanned Maintenance - AT&T

Scheduled for October 1, 2024 22:00 EST – October 2, 2024 05:00 EST

Our gateway partner received notification that AT&T will perform unplanned maintenance. There may be intermittent delay in processing MT, MO, and DLR messages.

Service Degradation - 10-Digit Long Codes

October 1, 2024 14:45 EST – 10/2/24 08:45

FINAL: Queue has been cleared. All validation looks good at the current time.

INITIAL: Our gateway partner observed queueing for long code requests.

Updates will be provided as they become available.

October 1, 2024

Planned Maintenance

Scheduled for October 1, 2024 00:00 EST – October 1, 2024 07:00 EST

***Maintenance has been cancelled. It will be reschedule.***

Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message deliver.

Service Degradation - Verizon

September 30, 2024 09:40 EST – October 1, 2024 01:05 EST

FINAL: The issue has been fully resolved on Verizon’s end.

INTERIM: Waiting for update from Verizon.

INITIAL: our gateway partner observed Verizon is experiencing problems. Latency for MO, MT, and DR messages may be experienced. 

Updates will be provided as they become available.

Unplanned Maintenance - AT&T

Scheduled for September 30, 2024 22:00 EST – October 1, 2024 05:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started.

INITIAL: Our gateway partner received notification that AT&T will perform unplanned maintenance. There may be intermittent delay in processing MT, MO, and DLR messages.

September 30, 2024

Planned Maintenance

Scheduled for September 30, 2024 00:00 EST – September 30, 2024 07:00 EST

FINAL: Maintenance has completed.

INTERIM: Maintenance has started.

INITIAL: Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message deliver.

Unplanned Maintenance - T-Mobile

Scheduled for September 30, 2024 02:00 EST – September 30, 2024 07:00 EST

FINAL: Maintenance has completed.

INTERIM: Maintenance has started.

INITIAL: Our gateway partner received notification that T-Mobile will perform unplanned maintenance. There may be intermittent delay in processing MT, MO, and DLR messages.

Unplanned Maintenance - AT&T

Scheduled for September 29, 2024 22:00 EST – September 30, 2024 05:00 EST

FINAL: Maintenance has completed.

INTERIM: Maintenance has started

INITIAL: Our gateway partner received notification that AT&T will perform unplanned maintenance. There may be intermittent delay in processing MT, MO, and DLR messages.

September 29, 2024

September 28, 2024

September 27, 2024

Unplanned Maintenance

Scheduled for September 27, 2024 00:00 EST – September 27, 2024 07:00 EST

**Maintenance has been cancelled.**

Our gateway partner will be performing unplanned maintenance. There may be intermittent connection issues and possible latency in MT/MO/DLR message delivery.

Service Degradation - 10 Digit Long Codes

Scheduled for September 26, 2024 15:40 EST – September 27, 2024 06:45 EST

FINAL: The long code queue has been successfully cleared.

INTERIM: The queue continues to be processed.

INITIAL: our gateway partner observed queueing for long code requests.

Unplanned Maintenance

Scheduled for September 26, 2024 22:00 EST – September 27, 2024 5:00 EST

FINAL: Maintenance has been completed.

Our gateway partner was informed that AT&T will perform maintenance. There may be intermittent delays in processing of MT/MO/DLR messages.

September 26, 2024

Unplanned Maintenance - Partner

Scheduled for September 26, 2024 01:00 EST – September 26, 2024 07:00 EST

Our gateway partner received notification that T-Mobile will be performing maintenance. There may be an intermittent delay in processing of MO, MO, and DLR messages.

Planned Maintenance

Scheduled for September 25, 2024 23:00 EST – September 26, 2024 04:00 EST

**Maintenance has completed**

**Maintenance has started**

Our gateway partner will perform planned maintenance. There may be latency with reporting data.

Unplanned Maintenance - Partner

Scheduled for September 26, 2024 01:00 EST – September 26, 2024 07:00 EST

FINAL: Maintenance has been completed.

INITIAL: Our gateway partner received notification that AT&T will be performing maintenance. There may be an intermittent delay in processing of MO, MO, and DLR messages.

Unplanned Maintenance

Scheduled for September 25, 2024 22:00 EST – September 26, 2024 07:00 EST

FINAL: Maintenance completed.

INTERIM UPDATE: Maintenance extended for 2 hours.

INTERIM: Maintenance has started.

Our gateway partner will perform maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.

Unplanned Maintenance - Partner

Scheduled for September 26, 2024 01:00 EST – September 26, 2024 07:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started.

INITIAL: Our gateway partner received notification that T-Mobile will be performing maintenance. There may be an intermittent delay in processing of MO, MO, and DLR messages.

September 25, 2024

Planned Maintenance

Scheduled for September 25, 2024 22:00 EST – September 25, 2024 07:00 EST

Our gateway partner will perform planned maintenance. There may be intermittent delay in processing of MT/MO/DLR messages.

September 24, 2024

Service Degradation - 10 Digit Long Codes

September 24, 2024 13:55 EST – September 24, 2024 15:35 EST

FINAL: Our gateway partner has confirmed the queue has successfully cleared.

INITIAL: Our gateway partner observed queueing 10 Digit Long Codes. The issue has been resolved and the queue has cleared. Monitoring will continue.

Planned Maintenance

Scheduled for September 24, 2024 22:00 EST – September 25, 2024 07:00 EST

**This maintenance has been cancelled. It will be rescheduled**

Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

Unplanned Maintenance

Scheduled for September 24, 2024 00:00 EST – September 24, 2024 07:00 EST

UPDATE: Maintenance has been completed.

UPDATE: Maintenance has started.

Our gateway partner will perform unplanned maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

Unplanned Maintenance

Scheduled for September 23, 2024 21:00 EST – September 24, 2024 01:00 EST

UPDATE: Maintenance has been completed.

UPDATE: Maintenance has started.

Our gateway partner will perform unplanned maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

September 23, 2024

Service Degradation - 10 Digit Long Codes

September 23, 2024 14:10 EST – September 23, 2024 15:05 EST

FINAL: Our gateway partner has confirmed the queue has successfully cleared.

INITIAL: Our gateway partner observed queueing 10 Digit Long Codes. The issue has been resolved and the queue has cleared. Monitoring will continue.

Unplanned Maintenance - Partner

Scheduled for September 23, 2024 02:00 EST – September 23, 2024 08:00 EST

FINAL: Maintenance has been completed.

INTERIM: Maintenance has started.

Our gateway partner received notification that T-Mobile will be performing maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

Unplanned Maintenance

Scheduled for September 23, 2024 00:00 EST – September 23, 2024 07:00 EST

UPDATE: Maintenance completed.

UPDATE: Maintenance started as scheduled.

Our gateway partner will perform unplanned maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

Planned Maintenance

Scheduled for September 23, 2024 00:00 EST – September 23, 2024 07:00 EST

**Maintenance has been cancelled**

Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

Planned Maintenance

Scheduled for September 23, 2024 00:00 EST – September 23, 2024 07:00 EST

**Maintenance has been cancelled**

Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possibly latency in MT, DR, and MO message delivery.

September 22, 2024

Service Degradation - Verizon

September 22, 2024 19:03 EST – September 22, 2024 19:30 EST

INITIAL/FINAL: Latency of Verizon DR traffic was observed. DR traffic returned to normal at 19:30. This will continue to be monitored.

September 21, 2024

September 20, 2024