Texting has become the preferred channel for communication. ConnectionsGRP can text enable any line used by resorts so guests can engage them where they want. Our feature-rich platform is easy to use and can be set up based on a resort’s needs.
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Engage in multiple concurrent sessions.
Powerful search and view functionality is enhanced by the ability to save searches for later use and create an inbox according to your preferred view.
Administrators and Manages can view all agent activity. Tailor it to your needs with customizable groupings on who is assigned certain cases.
Allows anyone to take new conversations in the queue. Transfer between groups, departments and employees.
Add internal notes directly into the message thread. They are hidden so that only your grouping in a company can see the comments.
Create and reuse canned responses. Built-in spell checker and character counter. Set Auto-Responses during after-hours
Access from any web connected device or desktop.
Flexible configuration to support multiple groups, teams, departments, units, and locations.
Audio and visual alerts prompt you when new messages come in.
Work with our team to build out custom smart automated responses to streamline communication and enhance guest’s experiences. We can easily create a frequently asked question bot to answer guest’s questions about pool hours or send them the wifi code without any staff intervention or even automate a check-out a survey link to let you know how the staff did. Let us know what ideas you have and we’ll work with you to create workflows that work for your resort and team.
ConnectionsGRP’s partnership with Syniverse automatically gives resorts direct access to standard integrations built within the eco system. Connect text and chat information into Salesforce, Orcale or Marketo easily. Work with us to maximize your omnichannel solutions.
On top of existing integrations, ConnectionsGRP builds out custom Micro Integrations that work hand in hand with our custom automation. For example, a guest asks for more towels for their room. ConnectionsGRP will smart route that request over to housekeeping, while simultaneously creating a work order, updating the CRM and responding back to the guest.