Outage
Service Degradation
Unplanned Maintenance
Unplanned Maintenance – Gateway Partner
Scheduled for June 11, 2025 00:00 EST – June 11, 2025 07:00 EST
The Media Storage Service (MSS) will be unavailable for up to 2 hours. There will be no impact/downtime to the Communication Gateway environment.
During the maintenance, there may be intermittent connection issues and possible latency in MT, MO, DR message delivery.
Unplanned Maintenance – Gateway Partner
Scheduled for June 8, 2025 22:00 EST – June 9, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance
Planned Maintenance – Gateway Partner
Scheduled for June 12, 2025 00:00 EST – June 12, 2025 07:00 EST
The Consent Management (CM2) service will be unavailable for up to 2 hours. There will be no impact/downtime to the Communications Gateway environment.
During the maintenance, there may be intermittent connection issues and possible latency in MT, MO, and DR message delivery.
Planned Maintenance – Gateway Partner
Scheduled for June 12, 2025 00:00 EST – June 12, 2025 07:00 EST
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for June 10, 2025 00:00 EST – June 10, 2025 07:00 EST
Our gateway partner will perform maintenance on the Information Interconnect platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Prior Incidents
June 6, 2025
June 5, 2025
June 4, 2025
Planned Maintenance – Gateway Partner
Scheduled for June 5, 2025 00:00 EST – June 5, 2025 07:00 EST
June 4, 2025 – THIS MAINTENANCE HAS BEEN CANCELLED. A new notification with the new date will be shared.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
Planned Maintenance – Gateway Partner
Scheduled for June 4, 2025 00:00 EST – June 4, 2025 07:00 EST
THIS MAINTENANCE HAS BEEN CANCELLED. A new notification with the new date will be shared.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
June 3, 2025
June 2, 2025
Service Degradation – Gateway Partner
June 2, 2025 12:37 EST – June 2, 2025 14:04 EST
INITIAL-FINAL: Our gateway partner observed bind errors being received from a partner that caused message queues. Our gateway partner reached out to their partner. Connectivity was restored and message queues cleared. All traffic is now flowing as expected.
Planned Maintenance – Gateway Partner
Scheduled for June 1, 2025 22:00 EST – June 2, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
June 1, 2025
May 31, 2025
May 30, 2025
Unplanned Maintenance – Gateway Partner
Scheduled for May 30, 2025 00:00 EST – May 30, 2025 07:00 EST
FINAL: Maintenance completed successfully.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the Maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
May 29, 2025
Unplanned Maintenance – Gateway Partner
Scheduled for May 29, 2025 00:00 EST – May 29, 2025 07:00 EST
UPDATE: Maintenance completed.
UPDATE: Maintenance will start as scheduled.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.
May 28, 2025
Service Degradation – Gateway Partner
May 28, 2025 10:37 EST – May 28, 2025 23:00
FINAL: Issue has been resolved and DR flow is back to normal.
INTERIM: DR latency has decreased significantly. The issue continues to be monitored. Additional updates will be provided when they become available.
INITIAL: Our gateway partner has detected an issue in the Delivery Receipts. The issue is currently being investigated. Additional updates will be provided when they become available.
There might be DR latency.
Planned Maintenance – Partner
Scheduled for May 28, 2025 05:00 EST – May 28, 2025 07:00 EST
FINAL: This maintenance has been completed.
INTERIM: This maintenance has been started as scheduled.
Our gateway partner received notification from their partner that they will be performing maintenance. There may be brief connectivity interruption during the maintenance window.
There may be intermittent latency for MT, MO, and DR messages.
May 27, 2025
Service Degradation – Partner
May 27, 2025 13:31 EST – May 27, 2025 18:05 EST
FINAL: Connectivity towards the partner has been restored. All queued messages have been processed. All traffic is flowing as expected.
INITIAL: Our gateway partner received notification from their partner that they are experiencing an issue with their Miami site which might affect traffic towards LATAM operators. As a result there is latency for MT, MO, and DR messages. The partner is engaged and is working to resolve this issue as soon as possible. More updates will be provided.
May 26, 2025
May 25, 2025
May 24, 2025
May 23, 2025
Unplanned Maintenance – Gateway Partner
Scheduled for May 23, 2025 00:00 EST – May 23, 2025 07:00 EST
May 23, 2025 – Maintenance has been canceled. A new notification with the new date will be shared.
Our gateway partner will perform maintenance on the Communication Gateway platform.
During the maintenance, there may be intermittent connection issues and possible latency in MT, DR, and MO message delivery.