Service Degradation
Service Degradation - 10-Digit Long Codes
October 14, 2024 09:25 EST
INITIAL: Our gateway partner observed queueing for long code requests. 10DLC long code provisioning may experience delays.
More updates will be provided when available.
Service Degradation - 10-Digit Long Codes
October 11, 2024 07:59 EST
INTERIM: Our gateway partner continues to follow up with T-Mobile. More updates will be provided once they’re available.
An issue with T-Mobile is affecting the 10-DLC platform.
Additional updates will be provided once they’re available.
Unplanned Maintenance
Unplanned Maintenance - T-Mobile
Scheduled for October 15, 2024 23:00 EST – October 16, 2024 07:00 EST
**Correction** INTERIM: Maintenance is scheduled to start from October 15, 2024 23:00 EST until October 16, 2024 07:00
T-Mobile will be performing maintenance.
There may be latency for MT, MO, and DR messages might be experienced.
Unplanned Maintenance - T-Mobile
Scheduled for October 16, 2024 01:00 EST – October 16, 2024 07:00 EST
T-Mobile will be performing maintenance.
There may be latency for MT, MO, and DR messages might be experienced.
Planned Maintenance
Planned Maintenance
Scheduled for November 11, 2024 23:00 EST – November 12, 2024 06:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent latency for MT, DR, and MO messages during the maintenance window.
Planned Maintenance
Scheduled for October 24, 2024 00:00 EST – October 24, 2024 07:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
Planned Maintenance
Scheduled for October 23, 2024 00:00 EST – October 23, 2024 07:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
Planned Maintenance
Scheduled for October 22, 2024 00:00 EST – October 22, 2024 07:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
Planned Maintenance
Scheduled for October 21, 2024 23:00 EST – October 22, 2024 06:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent latency for MT, DR, and MO messages during the maintenance window.
Planned Maintenance
Scheduled for October 21, 2024 00:00 EST – October 21, 2024 07:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
Planned Maintenance
Scheduled for October 18, 2024 00:00 EST – October 18, 2024 07:00 EST
Our gateway partner will perform planned maintenance.
There may be intermittent connection issues and possible latency for MT, DR, and MO message delivery.
Planned Maintenance - AT&T
Scheduled for October 17, 2024 23:00 EST – October 18, 2024 05:00 EST
AT&T will perform planned maintenance. There may be intermittent delay in processing MT, DR, and MO messages.
Planned Maintenance
Scheduled for October 16, 2024 02:00 EST – October 16, 2024 06:00 EST
Our gateway partner will perform planned maintenance. There may be intermittent latency for MT, DR, and MO messages.
Prior Incidents
October 15, 2024
October 14, 2024
Unplanned Maintenance - T-Mobile
Scheduled for October 14, 2024 00:00 EST – October 14, 2024 08:00 EST
FINAL: Maintenance has been cancelled and has not been carried out by T-Mobile.
INTERIM: Maintenance has started.
T-Mobile will be performing maintenance.
There may be intermittent delay in processing of MT, MO, and DR messages.
Planned Maintenance
Scheduled for October 13, 2024 22:00 EST – October 14, 2024 07:00 EST
FINAL: Maintenance has been completed.
UPDATE: Ongoing maintenance has been extended by 2 hours. The new completiong time is 2024-10-14 09:00.
UPDATE: Maintenance has started as scheduled.
INTERIM: this is being reschedule from 2024-10-07 00:00
Our gateway partner will perform perform planned maintenance. There may be intermittent connection issues and possible latency in delivery of MT, DR, and MO messages.
October 13, 2024
October 12, 2024
October 11, 2024
Service Degradation - 10-Digit Long Codes
October 11, 2024 16:45 EST
FINAL: Long code queues are cleared.
INTERIM 4: Queues have depleted to below critical threshold and will continue to be monitored.
INTERIM 3: The queue is still being monitored. More updates will be provided as they become available.
INTERIM 2: The queue is still being monitoring. More updates will be provided as they become available.
INTERIM: The queue is still being monitored; they are depleting.
INITIAL: Our gateway partner observed queueing for long code requests. More updates will be provided as they’re available.
10DLC long code provisioning may experience delay.
Unplanned Maintenance - T-Mobile
Scheduled for October 11, 2024 00:00 EST – October 11, 2024 06:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started as scheduled.
T-Mobile will be performing maintenance.
There may be intermittent delay in processing of MT, MO, and DR messages.
October 10, 2024
Unplanned Maintenance - US Cellular
Scheduled for October 10, 2024 00:30 EST – October 10, 2024 06:30 EST
US Cellular will be performing maintenance.
There may be intermittent delay in processing of MT, MO, and DR messages to and from US Cellular.
Planned Maintenance - Partner
Scheduled for October 10, 2024 00:00 EST – October 10, 2024 06:00 EST
A partner will perform network maintenance.
There may be periods of service impairment during the maintenance window.
Planned Maintenance - Gateway Partner
Scheduled for October 10, 2024 00:00 EST – October 10, 2024 07:00 EST
FINAL: Maintenance is completed.
START: Maintenance has started as scheduled.
Our gateway partner will perform perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance window.
Planned Maintenance - US Cellular
Scheduled for October 10, 2024 00:30 EST – October 10, 2024 06:30 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started.
Our gateway partner was notified a partner will perform perform planned maintenance. There may be an intermittent delay in delivery of MT, DR, and MO messages.
Unplanned Maintenance - T-Mobile
Scheduled for October 9, 2024 21:00 EST – October 10, 2024 06:00 EST
**Maintenance has been completed.**
**Maintenance has started.**
T-Mobile will be performing maintenance.
There may be intermittent delay in processing of MT, MO, and DR messages.
Unplanned Maintenance - T-Mobile
Scheduled for October 10, 2024 00:00 EST – October 10, 2024 06:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started.
T-Mobile will be performing maintenance.
There may be intermittent delay in processing of MT, MO, and DR messages.
Service Degradation - DNS Resolution
October 10, 2024 00:33 EST
FINAL: Issue has been resolved and traffic is flowing as it should.
Starting at 00:33 EST, our gateway partner detected an intermittent issue with DNS resolutions. The issue is being worked on and an updated will be provided shortly.
Service Degradation - 10-Digit Long Codes
October 4, 2024 18:50 EST – October 10, 2024 08:00
FINAL: Issue has been resolved.
INTERIM: Queueing of campaign requests continues to be investigated. More updates will be provided as they become available.
INITIAL: Our gateway partner observed queueing campaign requests. More updates will be provided as they become available.
October 9, 2024
Planned Maintenance - Gateway Partner
Scheduled for October 9, 2024 00:00 EST – October 9, 2024 07:00 EST
FINAL: Maintenance is completed.
START: Maintenance started as scheduled.
Our gateway partner will perform perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance window.
Unplanned Maintenance - Gateway Partner
Scheduled for October 8, 2024 23:00 EST – October 9, 2024 05:00 EST
**This maintenance has been cancelled**
Our gateway partner will perform network maintenance.
There may be intermittent latency for MT, MO, and DR messages.
Unplanned Maintenance - AT&T
Scheduled for October 8, 2024 22:00 EST – October 9, 2024 05:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance started.
AT&T will be performing network maintenance.
There may be intermittent delay in processing of MT, MO, and DLR messages.
October 8, 2024
Service Degradation - 10-Digit Long Codes
October 4, 2024 18:50 EST – October 8, 2024 02:40 EST
FINAL: Issue has been resolved. Long code requests are flowing properly. All long code requests have been remediated.
INTERIM 2: There are no current observable queues. The platform will continued to be monitored.
INTERIM: No observable issues in current time. Remediation is being done in current time.
Our gateway parter was notified of a T-Mobile issue which affects the 10DLC platform.
There may be a delay in 10DLC and long code provisioning.
More updates will be provided when they are available.
Planned Maintenance - Gateway Partner
Scheduled for October 8, 2024 00:00 EST – October 8, 2024 07:00 EST
FINAL: Maintenance completed.
INTERIM: Maintenance extended for 1 hour.
INTERIM: Maintenance started as scheduled.
Our gateway partner will perform perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message delivery during the maintenance window.
Service Degradation - 10-Digit Long Codes
October 7, 2024 15:05 EST – October 8, 2024 08:07
FINAL: Long code queue is completely cleared.
INTERIM: Long code queue still clearing in current time.
INTERIM: Queue is still being monitored, but is being depleted.
INITIAL: Queueing for long code requests was observed.
More updates will be provided in a follow up notice.
October 7, 2024
Planned Maintenance - 10-Digit Long Codes
Scheduled for October 7, 2024 00:00 EST – October 7, 2024 08:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started.
Our gateway partner will perform perform planned maintenance. There may be delays in the campaign and TN provisioning.
Unplanned Maintenance - Gateway Partner
Scheduled for October 7, 2024 00:00 EST – October 7, 2024 07:00 EST
**Maintenance has been cancelled**
Our gateway partner will perform unplanned maintenance. There may be intermittent connection issues and possible latency in MT, MO, and DLR messages.
October 6, 2024
Unplanned Maintenance - AT&T
Scheduled for October 6, 2024 23:00 EST – October 7, 2024 05:00 EST
INTERIM: Maintenance started as scheduled.
INITIAL: AT&T will be performing network maintenance.
There may be intermittent delay in processing of MT, MO, and DLR messages.
October 5, 2024
October 4, 2024
October 3, 2024
Planned Maintenance
Scheduled for October 3, 2024 00:00 EST – October 3, 2024 07:00 EST
FINAL: Maintenance Completed.
INTERIM: Maintenance started as scheduled.
INITIAL: Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message deliver.
October 2, 2024
Unplanned Maintenance - AT&T
Scheduled for October 1, 2024 22:00 EST – October 2, 2024 05:00 EST
Our gateway partner received notification that AT&T will perform unplanned maintenance. There may be intermittent delay in processing MT, MO, and DLR messages.
Service Degradation - 10-Digit Long Codes
October 1, 2024 14:45 EST – 10/2/24 08:45
FINAL: Queue has been cleared. All validation looks good at the current time.
INITIAL: Our gateway partner observed queueing for long code requests.
Updates will be provided as they become available.
October 1, 2024
Planned Maintenance
Scheduled for October 1, 2024 00:00 EST – October 1, 2024 07:00 EST
***Maintenance has been cancelled. It will be reschedule.***
Our gateway partner will perform planned maintenance. There may be intermittent connection issues and possible latency in MT, DR, and MO message deliver.
Service Degradation - Verizon
September 30, 2024 09:40 EST – October 1, 2024 01:05 EST
FINAL: The issue has been fully resolved on Verizon’s end.
INTERIM: Waiting for update from Verizon.
INITIAL: our gateway partner observed Verizon is experiencing problems. Latency for MO, MT, and DR messages may be experienced.
Updates will be provided as they become available.
Unplanned Maintenance - AT&T
Scheduled for September 30, 2024 22:00 EST – October 1, 2024 05:00 EST
FINAL: Maintenance has been completed.
INTERIM: Maintenance has started.
INITIAL: Our gateway partner received notification that AT&T will perform unplanned maintenance. There may be intermittent delay in processing MT, MO, and DLR messages.